Contact Us

We're here to help. Get in touch with our support team for assistance with your account, technical issues, or general inquiries.

Before Contacting Us: Check our Homepage for answers to common questions about login, bonuses, and withdrawals. Many issues can be resolved quickly without waiting for support.

Contact Methods

Choose the contact method that works best for you. Our support team is available to assist with a wide range of inquiries.

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Email Support

General Inquiries:
support@prestige-spin.casino

Account Issues:
accounts@prestige-spin.casino

Technical Support:
tech@prestige-spin.casino

Response Time: 24-48 hours

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Live Chat

Availability: 24/7

Access: Click the chat icon in the bottom-right corner of our website

Best For: Quick questions and immediate assistance

Average Wait Time: Less than 2 minutes

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Telephone Support

UK Freephone:
0800 123 4567

International:
+44 1234 567890

Opening Hours: 8:00 AM - 12:00 AM GMT

Call Charges: UK freephone is free from UK landlines and mobiles. International rates may apply.

Contact Form

Send us a message directly using the form below. Please provide as much detail as possible to help us assist you quickly.

Processing Times: We aim to respond to all contact form submissions within 24 hours during business hours. For urgent matters, please use live chat or telephone support.

Support Categories

To help us direct your inquiry to the right team, please choose the most relevant category for your issue.

Account & Login Issues

  • Forgotten password
  • Account verification
  • Login problems
  • Account security concerns
  • Self-exclusion requests

Contact: accounts@prestige-spin.casino

Financial Transactions

  • Deposit problems
  • Withdrawal delays
  • Payment method issues
  • Transaction disputes
  • Verification documents

Contact: payments@prestige-spin.casino

Technical Support

  • Website errors
  • Game malfunctions
  • Mobile app issues
  • Browser compatibility
  • Connection problems

Contact: tech@prestige-spin.casino

Office Hours & Response Times

Support Availability

  • Live Chat: 24 hours a day, 7 days a week
  • Telephone: 8:00 AM - 12:00 AM GMT, 7 days a week
  • Email: Monitored 24/7 with responses within 24-48 hours
  • Weekend Support: Reduced telephone hours, full live chat coverage

Public Holidays

Support may be limited on UK public holidays. During these periods, please use live chat for immediate assistance or expect slightly longer response times for email inquiries.

Peak Times

Response times may be longer during peak periods (evenings, weekends, and major sporting events). We appreciate your patience during busy times.

Responsible Gaming Support

If you need help with responsible gaming tools or have concerns about gambling habits, we offer dedicated support.

Responsible Gaming Team

Email: responsiblegaming@prestige-spin.casino

Specialized Support For:

  • Setting deposit limits
  • Self-exclusion requests
  • Time-out periods
  • Concerns about gambling habits
  • Referrals to support organizations

Response Time: Within 4 hours during business hours

Urgent Support for Problem Gambling

If you need immediate help with problem gambling, contact these 24/7 helplines:

These organizations provide free, confidential support from trained professionals.

Registered Address & Legal Inquiries

Registered Office

Prestige Spin Casino
Suite 101, 123 Customer Support Street
London, W1A 1AA
United Kingdom

Company Registration Number: [COMPANY NUMBER]
VAT Number: [VAT NUMBER]

Legal & Compliance Inquiries

Data Protection Officer:
dpo@prestige-spin.casino

Legal Department:
legal@prestige-spin.casino

Compliance Inquiries:
compliance@prestige-spin.casino

UK Gambling Commission Complaints:
If we cannot resolve your complaint, you may contact the UK Gambling Commission: www.gamblingcommission.gov.uk

Frequently Asked Questions

How long does it take to get a response?

Live chat: immediate, Telephone: usually answered within 2 minutes, Email: 24-48 hours.

What information should I provide when contacting support?

Your account username/email, full name, and a detailed description of your issue including any error messages.

Do you offer support in languages other than English?

Our primary support language is English, but we can arrange translation services if needed for complex issues.

Can I speak to a manager or supervisor?

Yes, you can request escalation to a supervisor if you're not satisfied with the initial response.

How do I make a formal complaint?

Send detailed information to complaints@prestige-spin.casino. We follow the UK Gambling Commission's complaints procedure.

Stay Connected

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