Responsible Gaming
Your well-being is our priority. We are committed to promoting safe and responsible gambling practices for all our players.
Last Updated: March 15, 2026
Commitment: Prestige Spin Casino is dedicated to providing a safe, fair, and responsible gaming environment in compliance with UK Gambling Commission regulations.
Gambling should be entertaining and not seen as a way of making money. Always gamble responsibly and within your means. If you're concerned about your gambling or someone else's, help is available.
1. Our Commitment to Responsible Gaming
At Prestige Spin Casino, we take our responsibility to players seriously. We are committed to:
- Preventing underage gambling through strict age verification
- Providing tools and information to help players stay in control
- Offering support and referral to professional help services
- Training our staff to identify and assist at-risk players
- Complying with all UK Gambling Commission requirements
- Promoting awareness of responsible gambling practices
2. Player Protection Tools
We provide a range of tools to help you manage your gambling activity. These tools are available in your account settings and can be activated instantly.
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit. Once set, these limits cannot be increased until the cooling-off period has passed (minimum 24 hours).
Loss Limits
Control your potential losses by setting limits on how much you can lose within a specific time period. The casino will prevent you from exceeding these limits.
Wager Limits
Limit the total amount you can bet over a chosen period. This helps control the pace of your gambling activity.
Session Time Limits
Set reminders to take breaks during your gaming sessions. You can choose intervals that work for you (e.g., every 30 minutes, 60 minutes).
Reality Checks
Receive pop-up notifications showing how long you've been playing, how much you've deposited, and your current balance during gameplay.
Time-Out (Cooling-Off Period)
Take a short break from gambling for 24 hours, 7 days, 30 days, or up to 6 weeks. During this time, you cannot access your account.
3. Self-Exclusion
3.1 What is Self-Exclusion?
Self-exclusion allows you to take an extended break from gambling. During self-exclusion, your account will be closed, and you will not be able to:
- Access your account
- Deposit funds
- Place bets
- Receive marketing communications
- Open new accounts with us
3.2 Self-Exclusion Periods
We offer the following self-exclusion options:
- Minimum 6 months: As required by UK Gambling Commission regulations
- 1 year
- 2 years
- 3 years
- 5 years
3.3 How to Self-Exclude
You can self-exclude by:
- Using the self-exclusion tool in your account settings
- Contacting our customer support team
- Using GAMSTOP (see section below)
Important: Once you begin self-exclusion, you cannot reactivate your account until the chosen period has ended. After the exclusion period, there is a 24-hour cooling-off period before you can gamble again.
4. GAMSTOP – Multi-Operator Self-Exclusion
GAMSTOP is a free UK-wide self-exclusion scheme that allows you to exclude from all online gambling companies licensed in Great Britain.
4.1 How GAMSTOP Works
- Register once at www.gamstop.co.uk
- Choose your exclusion period (6 months, 1 year, or 5 years)
- Your exclusion will apply to all UK licensed operators
- Registration is free and takes about 24 hours to activate
4.2 What GAMSTOP Covers
Once registered with GAMSTOP, you will be prevented from:
- Accessing gambling websites and apps of UK licensed operators
- Opening new accounts with these operators
- Receiving promotional materials from these operators
Note: GAMSTOP only covers online gambling with UK licensed operators. It does not cover non-UK operators, betting shops, or casinos.
5. Signs of Problem Gambling
Gambling becomes a problem when it affects your life negatively. Here are some warning signs to watch for:
Personal Warning Signs
- Spending more time or money on gambling than you can afford
- Chasing losses (trying to win back money you've lost)
- Borrowing money or selling possessions to gamble
- Lying to family or friends about gambling activities
- Neglecting work, studies, or family responsibilities
- Feeling restless or irritable when not gambling
- Gambling to escape problems or negative emotions
- Failed attempts to cut down or stop gambling
5.1 Financial Warning Signs
- Difficulty paying bills or meeting financial obligations
- Using credit cards or loans for gambling
- Overdrafts or unpaid bills due to gambling
- Borrowing from friends or family for gambling
5.2 Behavioral Warning Signs
- Spending increasing amounts of time gambling
- Gambling instead of attending to responsibilities
- Concealing gambling activities from others
- Gambling when feeling depressed, anxious, or stressed
6. Support & Help Organizations
If you're concerned about your gambling or someone else's, professional help is available. All services listed below are free, confidential, and available 24/7 unless otherwise stated.
National Gambling Helpline
Freephone: 0808 8020 133
Available 24 hours a day, 7 days a week
Operated by GamCare, providing confidential advice, support, and referrals to local treatment services.
GamCare
Website: www.gamcare.org.uk
Live Chat: Available on website
Forum: Online peer support community
Provides information, advice, and support for anyone affected by problem gambling.
Gamblers Anonymous
Website: www.gamblersanonymous.org.uk
Helpline: 0330 094 0322
Fellowship of men and women who share their experience, strength, and hope to solve their common problem.
Gordon Moody Association
Website: www.gordonmoody.org.uk
Helpline: 01384 241292
Specialist residential treatment for problem gambling. Also offers online therapy and support.
National Problem Gambling Clinic
Website: CNWL NHS Service
Referral: Via GP or self-referral
NHS specialist service for problem gambling in England and Wales.
7. Underage Gambling Prevention
We take our responsibility to prevent underage gambling very seriously.
7.1 Age Verification
We implement robust age verification procedures:
- Initial age declaration during registration
- Electronic age verification checks using third-party databases
- Documentary verification when electronic checks are insufficient
- Ongoing monitoring for potential underage activity
7.2 Parental Controls
Parents and guardians can take steps to prevent underage gambling:
- Use gambling blocking software like Gamban or BetBlocker
- Set up parental controls on devices
- Keep gambling accounts and payment methods secure
- Educate young people about the risks of gambling
Reporting Underage Gambling: If you suspect someone under 18 is gambling with us, please contact us immediately at protection@prestige-spin.casino.
8. Staff Training & Procedures
All our customer-facing staff receive comprehensive training on:
- Identifying signs of problem gambling
- Approaching customers sensitively about gambling concerns
- Explaining our responsible gambling tools
- Assisting with self-exclusion requests
- Referring customers to support organizations
- Understanding UK Gambling Commission requirements
8.1 Interaction Procedures
Our staff are trained to interact with customers who may be experiencing gambling-related harm:
- Discreet and non-judgmental approach
- Providing information about available tools
- Offering support and referral options
- Respecting customer privacy and confidentiality
9. Our Advertising Standards
We adhere to strict advertising standards to promote responsible gambling:
- All advertisements include the 18+ logo and "BeGambleAware" message
- We do not target vulnerable individuals or those who have self-excluded
- Advertising does not suggest gambling as a solution to financial problems
- We avoid advertising that may appeal particularly to under-18s
- All promotional materials include terms and conditions clearly
- We comply with the UK Advertising Standards Authority (ASA) codes
10. Contact Our Responsible Gaming Team
If you have questions about responsible gambling or need assistance:
Responsible Gaming Team:
Email: responsiblegaming@prestige-spin.casino
Customer Support:
Available 24/7 via live chat and email
Self-Exclusion Requests:
Can be made through your account settings or by contacting customer support
Remember: Gambling should be fun. If it stops being fun, it's time to stop. Use our tools, set your limits, and gamble responsibly.